Refund rights depend on the type of charge, the responsible school or seller, the displayed checkout terms, payment-provider rules, and mandatory local law.
Transportation Fees
Requests concerning monthly transportation charges should be submitted to the school or through Support. Approval may depend on whether service was used, the school’s billing rules, and applicable law. Approved card refunds are returned to the original payment method and may take several business days to appear.
School Store Orders
The school or seller shown at checkout controls inventory, pickup or delivery, product quality, and school-managed return decisions. Buyers should report incorrect, damaged, or missing items promptly after receipt. Custom, personalized, used, hygiene-sensitive, digital, or final-sale items may not be returnable unless defective or required by law.
Order Cancellation
A buyer may request cancellation before fulfillment begins. Cancellation cannot be guaranteed after an item has shipped, been prepared, personalized, or made available for pickup. Duplicate or unauthorized charges should be reported immediately.
External Marketplace and Affiliate Purchases
Purchases completed on Amazon or another external service are governed by that service’s cancellation, shipping, return, and refund rules. EasySchoolBus cannot issue a refund for an external merchant transaction.
How to Request Help
Use the Support form and select “Billing, refund, or order help.” Include the school, account or buyer email, order or payment reference, date, amount, and a description. Never submit a full card number or security code.
Mandatory Rights
This policy does not limit non-waivable consumer rights in the buyer’s region. A school-specific written policy shown before checkout may supplement this policy.